提供一些关于分析游客投诉心理及导游应对的参考文献，供参考。
[1] 芦爱英. 论旅游者的心理需求及服务策略[J]. 浙枣郑江师范大学学报(社会科学版), 2005,(02) .
[2] 罗哪顷铮. 从游客心理特点看中国旅游业发展的对策[J]. 广西商业高等专科学校学报, 2002,(02) .
[3] 蒋冰华. 导游对游客的心理影响[J]. 安阳师范学院学报, 2002,(03) .
[4] 李代峰. 对游客心理承载力的探讨[J]. 桂林旅游高等专科学校学报, 2006,(04) .
[5] 赵彦辉. 注重客人心理 做好旅游服务[J]. 丹东师专学报, 1999,(03) .
[6] 黄神佑,戴文远,伍世代,唐俊雅. 游客心理对旅游开发影响的实证研究——以福州为例[J]. 福建地理, 2005,(01) .
[7] 晏鲤波. 中国旅游心理研究二十年述评[J]. 旅游凳缓颂科学, 2004,(03) .
[8] 李祝舜. 旅游者的挫折感和投诉心理研究[J]. 华侨大学学报(哲学社会科学版), 2002,(03) .
[9] 周雪晴. 假日旅游市场的游客心理与服务营销──肇庆旅游市场的一项研究[J]. 广西大学梧州分校学报, 2000,(03) .
[10] 王多明. 旅游文章与游客心理[J]. 六盘水师范高等专科学校学报, 2002,(01) .
旅游营销类论文参考文献麻烦帮我写几个出处专著类
【格式】[序号]作者.书名[M].出版地：出版社，出版年份：起止页码.
[序纳州号]Victor T.C. Middleton,Alan Fyall, Mike Morgan, Ashok Ranchhod .Marketing in travel and tourism[M].London:A Butterworth-Heinemann,2009:126-131.
期刊类
【格式】[序号]作者宏茄棚.篇名[J].刊名，出版年份，蔽则卷号（期号）：起止页码.
[序号]Ute Jamrozy,Marketing of tourism: a paradigm shift toward sustainability[J].Marketing of tourism,2007,(2):117-130
以下都是国外旅游相关论文。
1. Tourism destination marketing : a comparative study, between Gotland Island, Sweden and Limbe city, Cameroon
Author : Cathy Nanyongo Ekonde; [2010]
2. Using place branding to attract tourists and residents to Swedish regions
Author : Joel Liljedahl; [2010]
3. The Meaning of Authenticity in the Experience Industry: An exploratory study of Swedish concept restaurants
Author : Åsa Jugård; Pontus Modig; [T10:00:27Z]
Keywords : experience industry; authenticity; concept restaurants; hospitality marketing.;
Abstract : Master of Science In Tourism and Hospitality Management.... READ MORE
4.
University essay from Linköpings universitet/Institutionen fö镇含r ekonomisk och industriell utveckling; Linköpings universitet/Institutionen för ekonomisk och industriell utveckling; Linköpings universitet/Institutionen för ekonomisk och industriell utveckling
Author : Joakim Bergström; Maria Lehtinen; Mariel Svensson; [2009]
5. The Economic Impact of a Major Sports Event : An analysis what effect the FIS Alpine Ski World Cup in Levi, Finland has on the local economy
Author : Patrick Suves; [2009]
6. Have we arrived yet? : Ecotourism operators managing dilemmas in Sweden
Author : Kristina Axheim; Jessie Kit Wah Ng; [2009]
7. Road’御顷笑s end – the beginning? : - A study of the marketing practices of small tourism firms in Sweden
Author : Ahmed Hersi; Magnus Carlsson; [2009]
8. Determinants of regional-international tourist attraction among the member countries of ECO
Author : Arsalan Balali; [2009]
9. Tourism attractions and their influence on handicraft employment in Isfahan
Author : Reza Abyareh; [2009]
10. Destination marketing through networks
Author : Veronica Königsson; Sara Stark; [2009]
页码你自乎枝己编吧
